Zahra Maharani Eka Putri
Marketing Communications Staff
Marketing Management Staff with a hospitality background and experience in customer service, guest relations, product promotion, and service communication.
Skills & Tools
- Public SpeakingPublic Speaking
- Marketing CommunicationMarketing Communication
- Problem SolvingProblem Solving
- Guest RelationsGuest Relations
- Product PromotionProduct Promotion
About Me
I am a Management graduate specializing in Marketing Management with a vocational background in Hospitality. My experience in service-oriented environments has helped me develop strong communication, teamwork, adaptability, and customer service skills. I am comfortable interacting with customers, understanding their needs, communicating information clearly, and supporting promotional activities. I am interested in developing my career by combining my hospitality experience with my knowledge of marketing to help create positive customer experiences and effective brand communication.
Work Experience
Aug 2025 - Sep 2025
Face Recognition Promotion
PT KAI Bandung
1. Promoted the Face Recognition boarding service through direct engagement with passengers at Bandung and Kiaracondong stations.
2. Explained the service features, benefits, registration process, and usage clearly to passengers.
3. Guided passengers through registration and addressed service-related questions to support a positive customer experience.
4. Documented daily promotional activities, passenger feedback, and service responses for reporting purposes.
Oct 2024 - Dec 2024
Live Streaming Host
PT Fadfad Fashion
1. Hosted live-streaming sessions to introduce and promote fashion products using clear and engaging communication.
2. Explained product details, prices, and promotional offers while responding to viewers’ questions in real time.
3. Encouraged audience participation, built customer trust, and supported product sales through persuasive communication.
May 2022 - Jul 2023
Recreation Attendant
Crowne Plaza Bandung
1. Supervised the Kids Club area to maintain a safe, clean, and welcoming environment for children and their parents.
2. Recommended suitable games, creative activities, and children’s events based on guests’ interests and available facilities.
3. Assisted in preparing and supporting children’s events, guided participants, and ensured each activity ran safely and smoothly.
4. Communicated with children, responded to their needs, and coordinated with the recreation team to provide an enjoyable guest experience.
2021-2022
Public Area Attendant
Aryaduta Bandung
1. Cleaned and maintained hotel public spaces, including the lobby, corridors, restrooms, and shared facilities.
2. Conducted regular area checks and handled cleaning needs promptly to keep facilities comfortable and ready for guests.
3. Worked with the housekeeping team to ensure public areas met hotel hygiene, cleanliness, and service standards.
Aug 2019 - Jan 2020
Housekeeping Trainee
Aryaduta Bandung
1. Organized daily tasks effectively to complete assigned room-cleaning duties within the required schedule.
2. Carried out detailed cleaning activities, including carpet cleaning, furniture polishing, dusting, and surface maintenance.
3. Cleaned and sanitized guest rooms thoroughly to maintain hotel hygiene standards and ensure guest comfort.
Education
2022-2026
Bachelor of Science (B.S.)
Universitas Komputer Indonesia